Rates

RATES ARE BASED ON FULL BOARD AND INCLUDE:

• Accommodation in freestanding luxury suites
• Welcome drink served upon arrival
• Water, soft drinks, tea and coffee, minibar
• Fresh fruit daily in suite
• Light lunch
• 5-course dinner
• Breakfast buffet with full English breakfast menu
• Horse riding for non- and experienced riders through the reserve (please note that the weight limit is 90kg/198lbs per person/ children under the age of 12 are only allowed on guided pony rides)
• Guided walks including fynbos nature tours and Milkwood walks
• Nature, marine & coastal drives and walks including the Walker Bay Nature Reserve, De Kelders cliff walk, Klipgat Cave combined with seasonal land-based whale watching (whale watching especially during June – December)
• Beach Picnics
• Progressive Tourism Tour
• Bird-watching: experience a great variety of bird species on the reserve
• Children activities, i.e., treasure hunts through the forest and fynbos, pony rides and arts & crafts in the dedicated children playroom
• Various maps of the reserve and the area for self-guided walks
• Transfers to/from all activities

RATES EXCLUDE:

• Alcoholic beverages
• Laundry
• Spa Treatments, Whale Watching Boat Trips, Boat Trips to Dyer Island, Shark Cage Diving, Scenic Flights, Wine Tours, Lady Stanford River Cruise, Fat Biking (Please note that some of those activities do not operate on the 25th and 31st of December as well as the 01st of January each year)
• Items of a personal nature (telephone calls, items bought from the Grootbos Gallery or Gift Shop)

ADDITIONAL TOURS AND SERVICES (for the guest’s own account):

We can arrange additional services and tours in advance or during the guest’s stay:

• Boat trip to Dyer Island combined with seasonal whale watching (July – December).
• Shark Cage Diving
• Scenic Flights
• Fat Biking
• Lady Stanford River Cruise
• Day trip to Cape Agulhas, the most southern tip of Africa
• Wine tasting at a wine estate
• Road and air transfers (own landing strip) from Cape Town
• Private Guide & Vehicle: R 4000.00 per day (on request only)

CANCELLATION POLICY FOR ACTIVITIES NOT INCLUDED IN THE ABOVE RATE AS WELL AS SPA TREATMENTS:

Shark Cage Diving, Whale Watching Boat Trip, Scenic Flights, Wine Tours, Private Guides - Any cancellations within 7 days will incur a cancellation fee of 100%. Please note that Shark Cage Diving and Whale Watching Boat Trip do not operate on the 25th of December and 01st of January each year.

Spa Treatments - A 50% cancellation fee will apply for treatments cancelled less than three hours in advance.

BOOKING CONDITIONS

• Rates include VAT @ 15% and are quoted in SA Rand (subject to changes).
• Rates exclude Conservation Contribution of R 250.00 per adult per night.
• All reservations require a 25% deposit upon confirmation of the booking to be paid within 7 days. Grootbos reserves the right to cancel the booking should payment not be received.
• Final payment needs to be made 30 days prior to guests’ arrival. Grootbos reserves the right to cancel the booking should payment not be received.
• For last minute reservations, full payment is required upon confirmation!
• All requests, confirmations and cancellations only valid if in writing.
• Provisional bookings will only be held for 7 days as stated on the provisional confirmation; thereafter the booking will automatically be released.
• Rates are not guaranteed until the booking is confirmed.
• We strongly recommend a minimum stay of 2 nights throughout the year.
• No pets allowed.
• All suites are non-smoking.
• Forest Lodge accepts children over the age of 12 years.
• Garden Lodge accepts children of all ages.
• Preferred Credit Cards: VISA, Mastercard & AMEX (no Diner’s Club Cards accepted)

CANCELLATION

General:

The cancellation fee is a percentage of the full accommodation account.

• Date of confirmation up to 46 days prior to travel: 5% cancellation fees
• 45 – 21 days prior to travel: 45% cancellation fees
• 20 – 0 days prior to travel: 95% cancellation fees

PEAK SEASON: 16 December 2023 – 10 January 2024 (FIT & Groups):

• An initial non-refundable deposit equal to one night’s accommodation and conservation contribution to be paid upon confirmation.
• The balance of the payment is due by 01st September 2023.
• No refund will be granted for cancellations thereafter.

CHECK-IN & CHECK-OUT TIMES

Check in time is 14h00, but you are welcome to arrive at Grootbos any time and make use of our facilities. Early arrivals are subject to availability and are charged at an additional cost.

Check out time on the day of departure is 11h00. Late departures are subject to availability and are charged at an additional cost. If we are unable to accommodate your request for a late check-out, we will gladly store your luggage whilst you enjoy your day at Grootbos Nature Reserve.

INSURANCE

We strongly recommend to every guest to be adequately covered by comprehensive travel and medical insurance covering at least injury, death, medical costs, emergency evacuation, repatriation, loss of or damage to personal belongings (due to theft or otherwise) and cancellation.

BANK DETAILS

Grootbos Accommodation Enterprises (Pty) Ltd

First National Bank Hermanus

Account No. 52470024996

Branch Code. 200412

Swift Code. FIRNZAJJ