RATES ARE BASED ON FULL BOARD AND INCLUDE:

• Accommodation in freestanding luxury suites
• Welcome drink served upon arrival
• Water, soft drinks, tea and coffee, minibar
• Fresh fruit daily in suite
• Light lunch
• 5-course dinner
• Breakfast buffet with full English breakfast menu
• Horse riding for non- and experienced riders through the reserve (please note that the weight limit is 90kg/198lbs per person/ children under the age of 12 are only allowed on guided pony rides)
• Guided walks including fynbos nature tours and Milkwood walks
• Nature, marine & coastal drives and walks including the Walker Bay Nature Reserve, De Kelders cliff walk, Klipgat Cave combined with seasonal land-based whale watching (whale watching especially during June – December)
• Bird-watching: experience a great variety of bird species on the reserve
• Various maps of the reserve and the area for self-guided walks
• Transfers to/from all activities

RATES EXCLUDE:

• Alcoholic beverages
• Laundry
• Spa Treatments, boat trips, scenic flights, quad biking, beach horse riding (please note that the boat trips do not operate on the 25th and 31st of December as well as the 01st of January each year!!!)
• Items of a personal nature (telephone calls, items bought from the Grootbos Gallery or Gift Shop)

ADDITIONAL TOURS AND SERVICES (for the guest’s own account):

We can arrange additional services and tours in advance or during the guest’s stay:

• Boat trip to Dyer Island combined with seasonal whale watching (June – December).
• Shark cage diving
• Scenic flights
• Beach horse riding
• Day trip to Cape Agulhas, the most southern tip of Africa
• Shopping excursions to Hermanus
• Wine tasting at a wine estate
• Golfing excursions
• Road and air transfers (own landing strip) from Cape Town

BOOKING CONDITIONS

• Rates include VAT @ 15% and are quoted in SA Rand (subject to changes).
• Rates exclude Conservation Levy of R 75.00 per adult per night.
• All reservations require a 25% deposit upon confirmation of the booking to be paid within 7 days. Grootbos reserves the right to cancel the booking should payment not be received.
• Final payment needs to be made 45 days prior to guests’ arrival. Grootbos reserves the right to cancel the booking should payment not be received.
• For last minute reservations, full payment is required upon confirmation!
• All requests, confirmations and cancellations only valid if in writing.
• Provisional bookings will only be held for 7 days as stated on the provisional confirmation; thereafter the booking will automatically be released.
• Rates are not guaranteed until the booking is confirmed.
• We strongly recommend a minimum stay of 2 nights throughout the year.
• No pets allowed.
• All suites are non-smoking.
• Forest Lodge accepts children over the age of 12 years.
• Garden Lodge accepts children of all ages.
• Preferred Credit Cards: VISA, Mastercard & AMEX (no Diner’s Club Cards accepted)

CANCELLATION - FOREIGN INDIVIDUAL TRAVELLERS
(not applicable for the Villas – Terms & Conditions for the Villas are available on request )

General:

Only written cancellations will be accepted; please ensure you receive acknowledgement of cancellation from our Reservations Department.

The cancellation fee is a percentage of the full accommodation account.

• Up to 46 days prior to travel: 5% cancellation fees
• 45 – 21 days prior to travel: 35% cancellation fees
• 20 – 0 days prior to travel: 100% cancellation fees

Please note that 100% cancellation fee will be charged should you decide to depart earlier while staying with us. Should you cancel your booking more than 30 days prior to arrival, please note that a 6% credit card charge will be deducted from your original deposit paid. This only applies for deposits paid by credit card.

Peak Season (16 December 2017 – 10 January 2018):

• An initial deposit equal to one night’s accommodation and conservation levy to be paid by latest 30th June 2017.
• The balance of the payment is due by 1st September 2017. No refund will be granted for cancellations thereafter.

CHECK-IN & CHECK-OUT TIMES

Check in time is 14h00, but you are welcome to arrive at Grootbos any time and make use of our facilities. Early arrivals are subject to availability and are charged at an additional cost.

Check out time on the day of departure is 11h00. Late departures are subject to availability and are charged at an additional cost. If we are unable to accommodate your request for a late check-out, we will gladly store your luggage whilst you enjoy your day at Grootbos Nature Reserve.

GENERAL

• Forest Lodge accepts children over the age of 12 years old.
• Garden Lodge accepts children of all ages.
• We strongly recommend a minimum stay of two nights throughout the year.
• No pets allowed.
• All suites are non-smoking.

TRANSFERS

• Transfers can be arranged with Reservations on request at an additional cost.
• All transfers are handled by accredited car hire and charter companies.
• All transfers must be arranged prior to arrival.

CANCELLATION POLICY FOR ACTIVITIES NOT INCLUDED IN THE ABOVE RATE AS WELL AS SPA TREATMENTS

Shark Cage Diving, Whale Watching Boat Trip, Scenic Flights, Quad Biking, Beach Horse Riding, Wine Tours:

Any cancellations within 24 hours will incur a cancellation fee of 100%.

As such, please advise your Grootbos guide more than 24 hours notice so that this cancellation fee will not affect you.

Spa Treatments:

A 50% cancellation fee will apply for treatments cancelled less than three hours in advance.

INSURANCE

We strongly recommend that every guest is adequately covered by comprehensive travel and medical insurance covering at least injury, death, medical costs, emergency evacuation, repatriation, loss of or damage to personal belongings (due to theft or otherwise) and cancellation.

Important NOTE: Please familiarise yourself with South Africa’s new requirements for travelling with children

http://www.dha.gov.za/files/Brochures/Immigrationleaflet.pdf.